With all products manufactured by Eastmate, we provide two years free parts warranty on EXW basis.
All quality issues belongs to manufacturing defects can be recorded by photo, and sent to our sales team. To enable our after-sale team to analyze the truth, we need our clients to take full photos showing the defects pcs and detailed photo of the defects, and count the nos of happenings. If parts or full replacement is necessary, Eastmate will effect production free of charge, but our clients will be responsible to the delivery and installation costs.
Damages during transportation, human-involved damage, wear due to normal use are out of the scope of warranty. For non-warranty products, Eastmate also provide cost-priced parts and replacements.